Rent amounts and due dates are outlined in your lease agreement. Once the lease is signed, all tenants are responsible for following the terms and payment schedule listed in the lease.
Rent payments are made through our online payment system, Rent Café. Rent Café allows tenants to securely pay rent online and view their payment history. After your lease has been signed and your move-in date is confirmed, you will receive an email with instructions and a sign-up link to create your Rent Café account.
Tenants can submit maintenance requests through their Rent Café tenant portal. Simply log in to your account and select the maintenance request option.
You may also submit a maintenance request through the Maintenance Request form on our website. Please provide as much detail as possible so we can address the issue promptly.
If you already have a Rent Café account, you can click here to access the tenant portal.
If your concern is not related to a maintenance request, please contact Rhonda Rogers through the Rent Café tenant portal, by telephone, or by email.
Utilities are basic services required for everyday living. These may include electricity, water, heat, gas, and trash removal.
Utility costs are not included in your monthly rent and are the tenant’s responsibility unless otherwise stated in your lease agreement.
Tenants are welcome to personalize their rental, but any painting, fixture installation, or alterations must be approved by the homeowner in advance. Please contact us before making changes to the interior or exterior of the home.
The security deposit, usually equal to one month’s rent, is held as collateral for any damages to the unit, unpaid rent, late fees, or missing keys.
Your security deposit will be refunded after move-out if the property is left in good condition and all balances are paid.
Pet approval is determined by the homeowner and may vary depending on the type and size of the animal. If pets are allowed, a refundable pet fee will be required along with the security deposit. All pet records and immunizations must be up-to-date and submitted before moving in.
Out office is open Monday through Friday, 8:00 AM – 5:00 PM. Weekends are available by request only.
For after-hours emergencies, please submit a maintenance request through the tenant portal or contact Rhonda directly.
Please contact Rhonda Rogers about the property you’re interested in. You can schedule an in-person or virtual walk-through to view the home.
If you decide to rent the home, a rental application, credit check, and background check will be required. The processing fee is $20 per adult (18 years or older) who will be living in the home.
Within 3 business days. You will be notified of your application status within 3 business days. Once approved, instructions for signing the lease and submitting any required deposits will be provided.
Rent is due on the date specified in your lease agreement. If rent is not received by the due date, a late fee of $50 will be applied according to your lease terms.
To avoid late fees, please submit your rent on time through Rent Café or your chosen payment method. If you are experiencing difficulty making a payment, contact us as soon as possible to discuss options before the rent due date.
Tenant Landlord Conn. & Real Estate Services, Inc.
70 West Genesee St. Baldwinsville, NY 13027
Phone: (315) 486-6755
Email: rhonda.rogerstlc@gmail.com
© 2026 TenantLandlord Conn. & Real Estate Services, Inc. All rights reserved.